Jobbeschreibung
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
The Bosch Service Solutions Magdeburg GmbH is looking forward to your application!
Employment type: Unlimited
Working hours: Full-Time
Joblocation: Magdeburg
We are seeking a dedicated professional to join our Global Service Delivery Team for Connected Mobility Services. In this role, you will be active in establishing and maintaining harmonized service delivery and quality assurance standards across our international Mobility locations.
You will provide support for the implementation of new services and ongoing operations in global sites, with a primary focus on Safety-Related Services (SRS). A core responsibility will be to facilitate knowledge transfer concerning evolutions in SRS services, processes, and associated tools.
Your key accountabilities will include:
- Process & Quality Management: Define, implement, and monitor processes, Key Performance Indicators (KPIs), quality assurance protocols, and tool development initiatives.
- Continuous Improvement:
- Analyze quality data, identify recurring trends, and report findings to drive continuous improvement.
- Develop and implement targeted quality requirements and training programs, collaborating with subject matter experts, the Global Trainer Manager, and the Global Quality Manager.
- Contribute to executive-level quality performance reports and presentations.
- Training & Development:
- Partner with the Global Training Team to continuously refine training materials and process standards, ensuring a unified SRS process.
- Create and maintain comprehensive training and knowledge documentation.
- Quality Assurance Standards:
- Collaborate closely with the Global Quality Team to continuously calibrate and enhance internal SRS quality assurance standards.
- Reporting & Analytics: Develop and analyze reporting mechanisms, monitor operational data, and proactively initiate corrective or improvement measures as necessary.
- Education: University degree or equivalent vocational training preferred.
- Work Ethic: Highly independent, structured, and self-motivated.
- Experience:
- experience in Safety-Related Services (SRS), including Roadside Assistance and Emergency Services.
- Demonstrated passion for Customer Care and Mobility Services.
- Proficient in Microsoft Office Suite and general PC operations.
- Skilled in utilizing reporting tools and monitoring Customer Interaction Center data.
- Ability to travel internationally.
- Language: Excellent English communication skills (written and verbal); German language skills a strong advantage.
- Work-life balance: Flexible working in terms of time, place and working model.
- Health & Sport: Wide range of health and sports activities.
- Childcare: Intermediary service for childcare services.
- Employee discounts: Discounts for employees.
- Room for creativity: Space for creative work.
- In-house social counseling and care services: Social counselling and intermediary service for care services.
The recruitment contact or superior will be happy to provide information about the individual benefit plan.
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