Jobbeschreibung
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
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Provide SLA 1 Class Support for the Workload Automation Service
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Maintain the operational model of our Workload Automation Tool
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Participate in migration projects within the Workload Automation domain
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Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
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Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
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Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency
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Bachelor's or master's degree in the field Computer Science or equivalent experience in the IT industry
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Initial working experience in Workload Automation and IT Operations
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Basic experience with Workload Automation Tools
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Deep knowledge of service delivery within ITIL guidelines
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Ability to understand and hold various roles in IT
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Experience in coordinating and communicating complex tasks
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Excellent communication skills in English and the ability to work both independently and as part of an international team
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Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders