Jobbeschreibung
We are Uniper: an international energy company with about 11,000 employees.
We combine a balanced portfolio of technologically advanced large-scale assets with outstanding technical and commercial expertise.
These assets and capabilities enable us to deliver flexible, bespoke, competitively priced energy products and services with agility, precision and speed.
Central ITSM-Processes Management:
Ensure the maintenance and utilization of central ITSM processes, driving continuous improvement for optimal organizational efficiency
Take ownership of requirements, inquiries, escalations, and integrated reporting related to central ITSM processes
24/7 On-Call Support:
Demonstrate a commitment to providing 24/7 on-call support, swiftly resolving critical IT incidents to minimize downtime and uphold service levels
Communication and Stakeholder Engagement:
Effectively communicate ITSM processes to various departments and business stakeholders, ensuring a clear understanding of roles and responsibilities
Support the introduction of existing standard processes into new areas, promoting consistency and alignment with organizational goals
Actively participate in internal and external audits, ensuring timely provision of all required evidence and addressing any findings
Form a crucial interface between technical IT teams and business stakeholders, facilitating effective communication and collaboration
Ensure central ITSM processes account for global rollouts, applications, and cloud-based services, fostering a seamless and scalable IT environment
Analysis and Reporting:
Conduct thorough analysis and reporting to identify improvements required in ITSM processes
Define and implement strategic plans and strategies to enhance overall IT service delivery
Provide detailed feedback to IT application and service owners, ensuring transparency regarding the status of their services and opportunities for improvement
Essential:
Education and Certifications:
Bachelor's or master's degree in computer science, information systems, business administration, or a related field, or equivalent work experience
ITIL / IT4IT certification or equivalent certificate, or relevant experience
Professional Experience:
Several years of professional experience in the development and operation of dynamic IT-Service and support processes (ITIL & IT4IT) and/or large IT-Projects in an international team
3+ years of experience as a service architect, including the development of new architecture blueprints and roadmaps
Excellent knowledge of the definition of processes and procedures in a business area
Demonstrated experience in influencing key stakeholders across the organization and within complex contexts to negotiate key architectural directions and decisions
A deep understanding of the business value potential of exceptional IT Service Excellence and operational performance
Desirable:
Hands-on experience with writing Service Operating Process and Procedures
Third-party management skills, working closely with sourcing and vendor managers
Build and implementation of Service Improvement Plans
A track record in integrating IT controls and compliance into efficient operational processes
At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!
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