Jobbeschreibung
Air Liquide is a global market leader in gases, technologies and services for industry, health and the environment. Our company offers innovative solutions based on constantly improving technologies. We produce air gases such as oxygen, nitrogen, argon and specialty gases as well as other gas solutions such as hydrogen. Our 64,500 employees are at work for our customers in 78 countries. Dynamic and creative. Innovative and lively.
Interface to customer to coordinate all bulk gas related quality topics. This function has to understand the customer quality requirements and has to carry them into the Air Liquide (AL) organization. Ensures the implementation of customer requirements within the Air Liquide Electronics (ALE) perimeter, or drives them forward outside the ALE perimeter to continuously increase customer satisfaction and maintain/ improve the customer-supplier relationship.
How will you CONTRIBUTE and GROW?
Collecting, understanding, processing, evaluating and channeling various customer requirements and enquiries & coordinating specific customer projects within bulk gas perimeter
Set up and supervision/assessment of relevant statistical process control of all applicable CQC perimeter in bulk gas supply and related customer communication. Maintains equipment capability logs.
Contact person for bulk sources used by the customer and bulk gas specific audits (including certificate checks)
Complaint handling and non-conformities (during installation & operation phase)
Identifying and analyzing the causes of quality problems and driving improvements in product and process quality (8D methodology)
Follow up and drive defined corrective actions
Ensures that quality incidents are reported to the ALE Quality Management Representative and, for global customers, to the peer network of the customer's Quality Representative,
Uses customer IT tools, if available, to process complaints and change requests
Administration of quality-related complaints
Notifies responsible and authorized managers when an operation or activity does not comply with approved quality management rules or procedures and should be discontinued.
Change management (during project phase and operation phase)
Reviewing and archiving the current specifications agreed with the customer
Validating, sending and tracking process change notifications, and sharing customer feedback with process owners
Document management (during project phase and operation phase)
Collect, structure and archive all relevant documents, provide customer-relevant bulk gas related information within the AL organization
Are you a match?
University degree in Physical Science or Engineering
Mandarin and English fluency is mandatory, German is beneficial
good user skills in MS Office/Google
Experience in intercultural communication
Experience in 8D Methodology
General knowledge of quality management and quality assurance systems as well as knowledge of ISO 9001 and IATF 16949
Strong organizational skills, excellent teamwork capabilities
Location: Dresden
Contract: permanent
What makes us special | Our Benefits
- Interesting, challenging position in an international company
- Work in a multicultural team
- Training and opportunities to develop
- Possibility of changing position, department, gaining new knowledge and experience
- Attractive compensation and benefits package
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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