Jobbeschreibung
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.
Your responsibilites:
Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer's connected assets
Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance
Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations
Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction
Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools
Develop content structure for recommendation data base that makes best in class troubleshooting procedures available
Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met
Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance
Master's or Bachelor's degree in mechanical engineering, computer science or in a related field
4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.
Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field
Industry Experience in process industries (e.g. food production) or in machine or plant engineering
Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies
Self-starter and high motivation to implement new digital services
Strong problem-solving and troubleshooting skills
Excellent communication skills, both written and verbal, for remote engagement with field teams and customers
Solid German and English skills
Detail-oriented with the ability to document technical support requests and solutions in a knowledge base
Knowledge of software development lifecycle and software development tools
We Offer:
An interesting and exciting role in a great team
Interesting design options in the area of responsibility
Work in an internationally active and innovative company with considerable growth potential
Attractive development and promotion opportunities
Opportunities for further training
Remuneration in accordance with the IG Metall collective agreement
Possibility of a company pension scheme
Company canteen
Free parking on the company premises
Hybrid working modell
30 days of vacation
Did we spark your interest?
Then please click apply above to access our guided application process.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities and equal qualification are welcome and will be given preferential consideration.View More