Jobbeschreibung
Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. We believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive.
Are you ready to make a significant impact on a dynamic and growing company? We are seeking a talented IT Business Process Expert (SME) to join our team and drive change through process optimization and innovation. As a Subject Matter Expert (SME) in our organization, you will play a crucial role in enhancing efficiency, standardization, and compliance across our (IT) business operations.
As IT Business Process Expert your main tasks will be:
- Act as Subject Matter Expert: Provide expert guidance and knowledge to address complex business challenges, facilitating smoother implementation of new solutions and driving company growth.
- Analyze Process Performance Metrics: Utilize performance metrics like cycle time, error rates, and customer satisfaction to evaluate process effectiveness, enabling data-driven decisions for continuous improvement.
- Business Process Requirements Gathering: Serve as a liaison between business units and product/delivery teams, collecting and finalizing business process requirements to ensure optimal implementation aligned with stakeholder needs.
- Drive Process Standardization and Compliance: Ensure processes adhere to relevant regulations and industry standards, identifying risks and developing mitigation strategies.
- Manage and Coordinate Process Improvement Projects: Lead and support process improvement initiatives, setting timelines and budgets to ensure successful project completion.
- Collaborate with Cross-Functional Teams: Work closely with operations, IT, and other departments to align processes with organizational objectives and support overall business goals.
- University Degree with a minimum of 5 years' experience in IT or equivalent experiences
- Excellent Understanding of business applications.
- Good English language skills both written and verbal
- Good analytical, Conceptual & Problem-solving abilities
- IT Governance model: good experience to manage and work with structured Governance framework and processes also suggesting improvements and simplification in order to increase the efficiency;
- Technology knowledge background: consolidated experience on the most important enterprise technologies and digital platform, ability to understand, identify and propose different typologies of architectural solution in alignment with Product & Delivery and Infrastructural teams;
- Relevant experience as a Business Analyst, with professional certifications such as COBIT, ITIL, or PMP considered advantageous.
- Opportunity to operate in a growth market
- Many opportunities for professional and personal development
- Flexible working arrangement fully remote or any of our offices
- International work environment