Job Description
At JOIN, we believe hiring should be easy, fast, and fair - for companies and candidates alike. That's why we're building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.
As our Team Lead Account Management, you'll play a key role in driving customer success, retention, and growth across the DACH region. You'll lead, coach, and empower a team of Account Managers to deliver measurable impact for our clients - from SMBs to enterprise brands - while ensuring a best-in-class customer experience.
This is an opportunity to combine strategic thinking with hands-on execution and leadership. You'll have the autonomy to shape your team's success while collaborating closely with Sales, Product, Marketing, and RevOps.
What you'll be doing
Your work will directly influence JOIN's commercial success and customer satisfaction. Here's what that looks like:
- Lead, coach, and develop a team of Account Managers to achieve individual and team goals.
- Define and implement scalable processes that drive customer satisfaction, retention, and account growth.
- Act as an escalation point for complex client challenges and high-value opportunities.
- Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey.
- Use CRM data to analyse performance, forecast results, and identify improvement opportunities.
- Foster a culture of accountability, collaboration, and continuous learning within your team.
- Balance strategic oversight with hands-on support to help customers unlock the full value of JOIN's platform.
Who you'll work with
You'll report directly to Sales Leadership and collaborate cross-functionally with teams in Product, Marketing, and Revenue Operations. You'll also engage with senior stakeholders across our strategic client base, helping them achieve lasting success with JOIN.
Your team of Account Managers will look to you for guidance, coaching, and inspiration - while you'll be supported in developing your leadership and strategic decision-making skills further.
What we're looking for
We don't believe in checklists - but if most of these apply to you, we'd love to chat:
7+ years of experience in Account Management, Customer Success, or Sales, with at least 2–3 years in a leadership or mentoring role.
Proven track record of driving customer retention and business growth through strategic account management.
Exceptional communication and interpersonal skills — you thrive on helping others succeed.
Strong analytical and problem-solving mindset, with experience using CRM tools (ideally HubSpot).
Proactive, empathetic, and structured leadership style that balances autonomy with accountability.
Fluent in German and English.
Bonus points for:
- Experience in HR Tech or recruitment software.
- Familiarity with data-driven performance management and customer health metrics.
- Additional language skills (e.g. Spanish or French).
Our Values
People First – We put humans at the heart of hiring.
Own It – We take initiative and solve problems independently.
Work Smarter – Efficiency beats effort.
Be Bold – Challenge the status quo and push boundaries.
At JOIN, we thrive in a fast-moving, collaborative environment - and we're looking for people who do too. That means:
- We love collaborating in the office and sharing knowledge with all colleagues, while embracing the flexibility of working from home when needed.
- We adapt quickly and embrace change in a growth-oriented startup environment.
- We continuously challenge ourselves and each other to improve.
This role might not be ideal if:
- You prefer a highly structured or corporate environment.
- You want a fully remote position.
- You prefer minimal change and a slower pace.
- You're not excited about ownership and growth.
What's in it for you?
Apple hardware – The best tools for the job (MacBook).
Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.
Competitive salary – Tailored to align with your experience level.
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.
What to expect from the hiring process
We respect your time and keep things transparent:
Intro call (~30 min) – Let's see if we're a good match.
Role-fit interview (~30 min) – Deep dive into your experience.
Case study (~60 min) – Show us how you think.
Meet the leadership team (~60 min) – Final alignment conversation.
You'll always know where you stand - no black holes, no ghosting.
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