Job Description
Viking EMEA continues to grow and expand, and in order to keep providing the highest quality to our customers, we are looking to enhance our customer service team in Bad Oldesloe (Schleswig-Holstein / Germany). We are searching for an experienced Customer Service Representative.
In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical affinity, you will enhance sales over the phone. You manage and challenge the end-to-end process by developing cross-selling opportunities, from product selection, quoting, and sales order entry through to the delivery of materials.
Your commercial skills and proven records of accomplishment as customer service representative are keys to make you the first Viking point of contact with our customers, while building the day-to-day relationship with them. The role could develop further into customer management of a selected portfolio. Even if this role remains office-based, it may involve occasional customer visits.
- Understand and convert customer needs into complete product offering (product understanding is required for this activity)
- Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion
- Cooperate closely with the credit department, to ensure a reliable order fulfilment
- Process and follow-up incoming orders
- Maximize sales by proactively providing customers with product and service information to influence decision making
- Provide customers with price, lead time, product information, technical documents, etc.
- Liaise with replenishment team and occasionally with suppliers in case of drop shipments
- Coordinate shipment to customers – liaise with the warehouse/ carrier if necessary
- Check daily reports and act accordingly
- Additional tasks upon request from the Senior Customer Service Manager
You will report to the Local Operations Manager, also based in Bad Oldesloe.
Qualifications:
- Several years of relevant professional experience
- Technical background or experience working with technical products
- Administrative skills and some technical knowledge, ideally from similar industries; some experience about international trade (import/export) would be an advantage
- Ease with phone communication (quote follow up, direct approach with prospects)
- Excellent command of German and English. Any additional language is an asset
- Good knowledge and experience with IT tools (Office suite and modern ERPs); SAP experience is an advantage
Personal characteristics:
- You have strong verbal and written communication skills and you are a good team player
- You are an easy learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.
We provide you with an interesting and challenging position in an international environment for a worldwide leader in the sector, within a growing business unit. We offer you a permanent contract and support your development with an internal training to develop you into a Viking expert. Viking offers a competitive package and career path for self-driven, engaged and entrepreneurial characters.
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