ABB Customer Experience Manager


Ensures ABB Ability Customer Experience and Innovation Centers provide an exceptional customer experience and delivers measurable business results. Leads a local team consisting of the center host or “Concierge” that provide customers with an unparalleled VIP experience, Innovation catalysts that facilitate digitalization innovation workshops, and UX Co-creators that rapidly prototype and bring customer solution concepts to life. Works closely with Digital ABB Team, Global Account Managers (GAM’s), Strategic Account Mangers (SAM’s), Divisions and Business Units to identify and prioritize highest impact projects. Develops and maintains local ACE Center Business Plan, updates ACE Center KPI d ...View More