IT Business Process & Application Consultant CRM (m/f)

Knorr Bremse The Knorr Bremse Group is the world‘s leading manufacturer of braking systems and supplier of additional sub-systems for rail and commercial vehicles. With technological excellence, sustainable economic activity and social responsibility, our about 28,000 employees at over 100 production sites in 30 countries ensure mobility. We offer you an exciting and varied activity in an international environment as well as an appealing framework, which ranges from flexible working time models to professional and individual development potentialities up to sport and health programs. For Knorr-Bremse Services GmbH in Munich within the department "Global CRM/e-Commerce" we are looking for an IT Business Process & Application Consultant CRM (m/f) Your tasks Partner with business team to provide work estimates, develop design specifications, configure relevant applications, test, train and develop documentation to efficiently support those needs Create, write and implement business process and requirements Design, develop and support data migration, technical interfaces and all reporting requirements Develop functional specifications for programs to facilitate programming by the development team Define together with sales and marketing department business requirements, potential solutions and use cases for CRM implementations Support organizational change management in business department for CRM tool Perform project and program management activities and manage project plans and budgets, lead daily and weekly client status meetings Participate in the resolution of production problems as well as IT administration and support of CRM/Webshop Your Profile Experience in CRM implementation (SAP C4C preferred) At least five years IT experience with at least three years of CRM experience Configuration and application knowledge of CRM and related interfaces to other systems Strong interpersonal skills to successfully team with software vendors, outsourcing partners, business and IT associates Strong business process and system analysis and ability to recognize problems and implement solutions regarding CRM Excellent communication and change management skills (presentation, written and oral) Self-starter with a strong sense of urgency, perseverance and the creativity to overcome obstacles Have we aroused your interest? We are looking forward to receiving your online application on . IT Consultant, Relationship-Manager, IT-Berater, Anwendungsberater, Forschungs- und Entwicklungsingenieur, Informatiker, Fachinformatiker, Wirtschaftsinformatiker, Relationship-Managerin, IT-Beraterin, Anwendungsberaterin, Forschungs- und Entwicklungsingenieurin, Informatikerin, Fachinformatikerin, Wirtschaftsinformatikerin, Nutzfahrzeugbereich, Schienenfahrzeug, Nutzfahrzeug, Türsysteme, Klimasysteme, Elektronik, Elektronische Systeme, Fahrzeugtechnik, Fahrzeugbau, Maschinenbau, OEM
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