Customer Service Trainer (m/f)

MiSUMIi Customer Service Trainer (m/f) Customer Service | Full-time | Temporary | Frankfurt a.M. MISUMI is a global manufacturer and leading supplier of more than 12 million mechanical components and indirect materials for special purpose machinery and assembly automation. A large number of products are individually configurable. MISUMI Corp., founded in 1963 in Tokyo, has sales offices all over the world and employs more than 10,000 persons. The European head office which is located near Frankfurt, Germany exists for more than 10 years. The MISUMI business model is based on providing the highest quality, lowest cost and shortest delivery time. More than 220,000 customers worldwide gain cost and time saving benefits through this model. YOUR RESPONSIBILITIES Develop digital and print educational material (e.g. manuals) Identify individual and team skills gaps Schedule training sessions on a regular basis and on demand Ensure new hires take on basic training courses Liaise with managers and encourage on-the-job coaching Coordinate mentorship programs for new customer service representatives Assess the impact of each educational course on staff performance and customer satisfaction Maintain updated records of training curricula and material Work closely with MOM representatives and order management system administrators on system improvement, introduction to the new function and ensure the changes are communicated, understood and in use by CS members Identify areas for improvement of process and KPIs and work with the representatives of CS and other departments on working out the solutions for improvement, implementation and training YOUR PROFILE Work experience as a Customer Service Trainer or similar role Experience in customer service positions is a plus Familiarity with interactive learning activities and teaching methods Excellent communication and presentation skills Experience in training intercultural teams Profound knowledge of Customer Service processes and operational KPIs Additional certification in training is a plus YOU BRING Bachelor Degree in Business economics; or professional education in an commercial environment Work experience as a Customer Service Trainer or similar role 1-3 years experience in an international company Excellent MS-Office skills Certified in continuous improvement methodology, i.e. KAIZEN, Six Sigma or similar is a plus highly developed communication skills in English and German, Japanese is a plus We offer an exciting and international working environment combined with a performance-based compensation, opportunities for career advancement within the organization and flexible working hours. We look forward to receiving your resume in English including your desired salary and availability. Your Contact:Ms Serap Degirmenci, Human Resources Generalist, Training and Development
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