Jobbeschreibung
ForLife was born out of a strategic carve-out from GHD, taking with it a deep legacy of excellence in manufacturing stoma products. Now with financial backing from Duke Street it gives ForLife the capital, operational expertise and commercial ambition to scale.
Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare. Our two main facilities are based in Berlin, Germany and Northampton, UK (Oakmed).
As a Consumer Sales Representative, you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for patients. You will engage with consumers who have shown interest in our products.
This is an office and phone-based role with close collaboration across Sales, Customer Service, Marketing, and Clinical teams. Your tasks include:
- Proactively follow up on consumer leads and convert them into ForLife customers
- Send out product samples to patients and guide them through next steps
- Prepare, plan, and manage daily consumer interactions efficiently
- Build trust-based relationships with consumers through empathetic and professional communication
- Identify cross-selling and upselling opportunities in line with patient needs
- Participate in team meetings and actively contribute ideas and best practices
- Maintain accurate documentation of interactions and outcomes in internal systems
Required
- Completed vocational training or Bachelor's degree in Business, Sales, Communications, Healthcare Management, or a related field.
- 1–3+ years of experience in inside sales, customer service, or a consumer-facing role (phone-based experience preferred).
- Strong verbal communication skills with the ability to build trust and rapport over the phone.
- Experience working with CRM systems and documenting customer interactions accurately.
- Comfortable working with sales targets, lead follow-ups, and conversion-driven activities.
Preferred
- Experience in Direct-to-Consumer (DTC), healthcare, medical devices, or pharmaceutical environments.
- Previous experience supporting patients or consumers in a regulated or sensitive setting.
- Familiarity with cross-selling and upselling techniques focused on customer needs.
- Experience working in a fast-growing or scaling organization.
Competencies
- Customer-Centric Mindset: Demonstrates empathy and professionalism when engaging with patients.
- Results-Oriented: Focuses on converting qualified leads while maintaining high service quality.
- Organization & Planning: Effectively manages daily outreach, follow-ups, and priorities.
- Adaptability: Thrives in a dynamic, evolving Direct-to-Consumer environment.
- Collaboration & Communication: Works effectively with sales, customer service, marketing, and clinical teams.
- Meaningful work – your contribution helps ensure that life-saving medical products are reliably produced and delivered.
- Great team spirit – a motivated and supportive environment that always has your back.
- Additional payments according to company agreements. Company pension plan with a 20% employer contribution for a secure future.
- Tailored training opportunities for your professional and personal growth.
- Business bike leasing for eco-friendly and healthy mobility.
- Regular team events to foster a strong and collaborative culture.
- Mobility or sports allowance – your choice between a BVG ticket subsidy or Urban Sports Club membership.