Jobbeschreibung
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
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Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
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As per design governance, decide on process designs and/or facilitate decision-making in higher committees
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Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
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Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
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Ensure alignment with global process owners and other deputy process owners on integration topics
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Identify and align improvements of the global template with global process owners
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Review and approve design, configuration and functional specification documents
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If required, support in the design of test cases
The stream Service to Customer (S2C) covers espescially the following process areas
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Customer order management incl. service / sales order creation and invoicing
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Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control
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Demand and inventory management of spare parts
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Service-related reports
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Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing
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3+ years of relevant professional experience related to business process management
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Excellent knowledge of end-to-end business processes in S2C
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Proven methodological know-how of local fit-gap analyses and process design
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Solid assertiveness in defending the global template
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Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
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Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
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Excellent conceptual, analytical and communication skills
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Fluent in English, both written and spoken