Jobbeschreibung
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER0003W34
Mercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.
The rollout activities for physical (retail) touchpoints began in March 2025.
The Customer Experience Measurement and Insights team is seeking a Rollout and Project Management Intern with the following responsibilities:
Support market Key Accounts with communication tasks
Manage technical requirements from stakeholdersEvaluate, prioritize, and steer timely project implementation
Coordinate with markets, regions, IT, development teams, and external partners
Prepare presentations and reports for project management
Governance and structural enhancement of internal collaboration and knowledge sharing tools
Preparation of visual and textual material for internal workshops
This role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. You will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity. Data processing and analyses won't be your main tasks in this role.
Your mandatory Internship with us can start beginning of March 2026.
Studies in the field of business administration, economics, business informatics, or related field
Proficiency in English (German is a plus)
Prior internship or working student assignments in digital product rollouts and project management topics are a plus
Experience using project management tools such as JIRA and Confluence
Strong communication and customer orientation skills
Strength in coordination of multiple complex tasks
Ability to balance interests of different stakeholders
Teamwork and adaptability
Creativity and implementation strength
Affinity for agile working methods
Please note that your internship at this location must be mandatory.
Additional Information:
We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.
You can find further information on the hiring criteria here.
Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees ([email protected]) will gladly support you in the application process.
HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at [email protected] or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm).
- Meal-Discounts
- Mobile Phone for Employees Possible
- Discounts for Employees Possible
- Annual Profit Share Possible
- Events for Employees
- Coaching
- Flextime Possible
- Hybrid Work Possible
- Health Benefits
- Company Retirement
- Mobility Offers