Jobbeschreibung
Who We Are
Mairec is a global leader in recycling and refining precious metals from complex industrial materials. Our state-of-the-art refinery sets new benchmarks for sustainability, innovation, and commercial excellence. With cutting-edge technology and a purpose-driven approach, we deliver solutions that preserve value – for our clients, our planet, and our team. Our success thrives on operational excellence, collaboration, and a culture where initiative and curiosity are rewarded.
Your Mission
As an Inside Sales Manager, you are more than an order processor – you are a trusted partner for our clients and an essential connector across internal teams. You will take responsibility for complex tasks, coordinate with multiple departments, and ensure smooth operations while maintaining precision and professionalism. You will actively support Key Account Managers in client acquisition and drive the development of long-lasting relationships with international customers. This is a role for someone who thrives on responsibility, enjoys challenging and multifaceted tasks, and is motivated to shape processes and client relationships actively.
- Manage and develop a defined international customer portfolio
- Handle the full order lifecycle: from intake, quotations, and pricing to contracts, invoicing, and post-sale support
- Communicate proactively with clients via email, phone, and occasionally in-person
- Coordinate with Production, Logistics, Laboratory, and Refining to ensure flawless order execution
- Support strategic client development, market analyses, and opportunity assessments
- Maintain accurate CRM data and contribute to process improvements
- Identify and solve operational challenges with creativity and pragmatism
- Completed commercial apprenticeship or a degree in Business, Economics, or related field
- Several years of experience in sales support, order management, or customer-facing roles, ideally in technical or industrial sectors
- Excellent English skills; additional languages are a plus
- Strong proficiency in MS Office; experience with ERP/CRM systems is an advantage
- Exceptional numerical, analytical, and organizational skills
- Curiosity, initiative, and confidence to challenge the status quo
- Ability to work independently, set priorities, and thrive in a fast-paced, international environment
- Strong interpersonal and communication skills; able to navigate complex situations professionally
- A meaningful role in a purpose-driven, global industry
- Responsibility and autonomy from day one, with opportunities to grow both professionally and personally
- A diverse, motivated, and collaborative team that encourages dialogue and innovation
- Flat hierarchies, open communication, and a culture of mutual respect
- Regular training, coaching, and a dedicated personal development budget
- Competitive compensation and benefits, including 30 vacation days and hybrid work options and an employee reward card for personal use
- A dynamic work environment where excellence, human values, and impact are at the heart of everything we do
Are you ready to take ownership, work on complex challenges, and help shape the future of our international customer relationships?
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