Jobbeschreibung
We are currently looking for a Technical Consultant Engineer (m/f/d) to join our Customer Success Management Team DACH.
Enabling Exceptional: As a global provider of software solutions and services, our goal is to support you in designing better buildings.
As a Technical Consultant Engineer, you will provide technical services for the sales and after-sales of MagiCAD Group in the DACH market.
As part of the Technical Support Team, your expertise will make a significant contribution to continuous market adaptation. You will also support both the Technical Services Global Team (e.g. through eLearning and global support) and the Quality Assurance Team in testing the latest version of MagiCAD. Customer satisfaction is very important to you.
- Technical support and training
- Conducting product demonstrations and presentations
- Providing advice during the customer onboarding process and as part of customer success
management - Software testing and evaluation of new MagiCAD versions
- Participating in the development of e-learning modules
- Supporting product development and localisation of MagiCAD for Revit
- Collaborating with the global support team
- Completed degree or training in building services engineering (HVAC)
- A strong customer focus and results-oriented approach to work
- Enjoy working with people and as part of a team
- Very good English skills
- Experience with Autodesk Revit
- Knowledge of MagiCAD or comparable modelling and calculation software
- Experience in conducting software training courses
- Willingness to travel
- Professional growth is important to us. In addition to a comprehensive onboarding process with
an experienced colleague, our various projects offer the opportunity to expand your knowledge
and skills. - We offer you a collaborative and supportive environment in a culturally diverse, international
software company that provides a dynamic and inspiring work environment - We have a flat organisational structure that promotes a supportive and friendly culture where
collaboration and innovation thrive - The MagiCAD Group is a workplace where people enjoy working. In 2024, our Employee Net
Promoter Score (eNPS) was at an excellent level, reflecting our highly satisfied and committed
team.