Jobbeschreibung
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.
For our office in Berlin Mitte we are looking for a
Business Support & Quality Assurance Officer Mortgages (m/f/d)
- Manage risks within the mortgage department: continuously identify, measure, document and monitor risks relevant to the Mortgage department
- Accurate completion of requests for information: take responsibility for the correct and timely completion of requests
- Contribute to the continuous achievement of our quality standards: proactively contribute to the improvement of our processes, procedures and/or policies
- Improve our performance: help the team learning from successes, failures and feedback by providing suggestions for improvement
- Oversight of Mortgage Processes: Together, with the Process Manager, you assist in the documentation, validation, monitoring, and annual review of mortgage-related processes
- Planning and coordination of testing and inspection of products and processes: contribute to successful execution of internal and external audits
- Quality assurance on approved mortgage applications: Take sample checks to ensure that the product and service that Lloyds Bank provides is fit for purpose, consistent and meets both external and internal requirements
- You have proven knowledge of and experien ce in the German mortgages industry and the processes, laws, and regulations involved
- You speak fluent German and English, both orally and in writing
- You are a strong analyst who enjoys getting to grips with complex issues in a highly regulated environment
- You are extremely detailed and organised in your work
- You can report complex information in a clear and structured way.
- You enjoy contributing to the maturing of a new department
- You are strong in establishing and maintaining business relationships with stakeholders at all levels of the organisation
- You enjoy working in a highly motivated team with multiple nationalities and cultures
- An international team with colleagues from more than 50 different countries
- Social benefits such as a company pension scheme and capital formation contributions
- 30 days holiday as well as 24 and 31 December as non-working days
- Employee Assistance Programme – personal 24/7 helpline for all employees
- Various possibilities for flexible working, i.a. various part-time models, flexitime
- Extensive, very flexible home office arrangements
- Possibility to work from other EU countries for up to 30 days per year
- Additional benefits such as sports activities, free fruit, nuts and drinks
- Employer contributions to BVG job ticket and a Lease a bike programme
- An informal corporate culture - without dress code and ‘Sie'.
- An excellent learning culture and opportunity to improve your professional competencies
- Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount