Jobbeschreibung
For us
„Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
- Ownership of product vision and roadmap for telephony systems, bots, and AI solutions
- Management and prioritization of product backlog and user stories
- Translation of business needs into functional and technical requirements
- Collaboration with stakeholders, development teams, and vendors
- Supervision of solution delivery, testing, and rollout
- Definition of KPIs and monitoring of solution performance
- Evaluation of new technologies and market trends for customer care
- University degree in Business Administration, Computer Science, Information Systems, or related field
- Several years of experience in Product Management, Product Ownership, or Customer Care Technology
- Proven expertise in telephony systems, conversational bots and AI platforms
- Strong knowledge of customer care processes and omnichannel engagement
- Experience with agile methods and tools (JIRA, Confluence, Azure DevOps)
- Excellent communication and stakeholder management skills
- Strong analytical and strategic thinking with hands-on delivery approach
- International teams & exciting tasks
- 30 days vacation & company pension plan
- Employees discount & Fitness Collaborations
- Training & Education
- Open corporate culture & Teamwork
- Mobile work (50/50)
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