Jobbeschreibung
As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE's E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.
This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.
- Own and manage 5-10 enterprise customer relationships from a technical perspective.
- Act as the customer's trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
- Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
- Map customer business needs to existing product features and proactively drive adoption.
- Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
- Lead technical QBRs, integration reviews, and roadmap alignment workshops.
- Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
- 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
- Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
- Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
- Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
- Hands-on understanding of integrations via REST, GraphQL, and webhooks.
- Experience with monitoring tools, incident processes, and SLAs.
- Nice to have
- Experience in ecommerce platform migrations or replatforming projects.
- Background in pre-sales engineering or post-sales consulting.
- Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
- Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
- Fluency in German is a strong plus.
- Grow together with one of the fastest growing eCommerce companies in Europe
- Flexible working times (10 AM - 16 PM German Time Zone as core working-time)
- 40% discount on our online shop
- Fresh fruits + drinks everywhere
- Language courses (German & English)
- Free sports courses & reduced price for gym membership
- Subsidized public transportation ticket
- Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
- State-of-the-art tech stack running on AWS
- Modern office in the city center of Hamburgs
- International working environment and English as company language
- Agile work environment (MOVE) and cross-functional teams
- Free access to Germany's greatest developer conference code.talks
- Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
- Help in relocation and VISA process