Jobbeschreibung
Nipro Europe Group Companies is part of Nipro Corporation Japan, a leading global healthcare company with over 35.000 employees worldwide. Its European headquarters in Mechelen is home to Nipro Medical Europe, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium - a fully equipped research and training facility for medical professionals and Nipro employees alike. The geographical scope includes Europe, Africa, the Americas, and India.
To accommodate our growth, we are looking for a dynamic, hands-on Technical Service Manager Africa (French Speaking). You should live near Hamburg or Frankfurt to visit on of our Nipro offices.
The Technical Service Manager French Speaking Africa fulfils a supervisory role in overseeing the day-to-day operations and activities of the technical services department for the territory of Western and French Speaking Africa. The main objective of this role is the professional implementation of technical services activities and customer requests within the scope of the agreements / contracts.
- Coordinate cross-functional collaboration with various departments and stakeholders
- Lead and support a team of technical service engineers
- Manage the functional structure of the technical service department
- Plan, implement, and execute machine installations after the project phase
- Ensure effective use of our products and services in the field
- Build and maintain strong relationships with distributors in the region
- Establish and enforce team policies, procedures, and customer service standards
- Collaborate closely with the Sales Team and Customer Service to continuously improve product and service quality
- Support other business areas in their growth and strategic initiatives
Professional Experience & Knowledge
- Several years of experience in medical technology
- Ideally, expertise in renal care and related areas such as water treatment systems
- Initial leadership experience in managing employees and teams
- Willingness to travel within the region (50%)
Language & Communication
- Business fluent in French and English
- Strong communication skills and a goal-oriented mindset
- Open-minded and collaborative personality
Technical & Practical Skills
- Proficient in Microsoft Office
- Valid car driver's license
- Demonstrates critical thinking and problem-solving abilities
- High attention to detail and strong quality awareness
- Committed to continuous improvement and operational excellence
Soft Skills & Personal Attributes
- Friendly, confident, and professional demeanor
- Strong social competence and team spirit
- Leadership personality with the ability to motivate and guide others
- Excellent interpersonal and collaboration skills
Education & Background
- Bachelor's degree or college diploma in one of the following fields:
- Technical or natural sciences
- Biomedical engineering
- Refrigeration
- General engineering
- Or equivalent professional experience
- You'll be part of a global healthcare leader with a meaningful mission
- You'll join a team that values ownership, flexibility, and collaboration
- You´ll get a responsible role with international scope
- You´ll get room for creativity and professional development
- You´ll get the opportunity to contribute to improving patient care through high-quality technical service