Jobbeschreibung
About the position
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for an Inside Sales Agent
The internal sales department is responsible for order processing and customer service for a variety of customers in Germany, Austria, and the Benelux countries. They work closely with the internal sales department in Nordic countries. The core of their work is order entry and processing, as well as active customer support via telephone.
Your main responsibilities
·Customer Service:
Telephone and written communication with existing and prospective customers to understand their needs and offer customized solutions. The internal sales team is responsible for monitoring deadlines and tracking deliveries to customers.
·Sales Support:
Preparing offers according to specified prices and conditions, orders, and order confirmations, as well as actively tracking offers and orders.
·Data Maintenance:
Maintaining and updating customer data in the CRM system as well as documenting sales activities.
·Sales Analysis:
Support in the creation of sales reports and market analyses to help the sales team identify growth opportunities.
·Coordination:
Close collaboration with other departments, especially Sales, Marketing and logistics to ensure a smooth sales and returns process.
·Customer Satisfaction:
Ensuring high customer satisfaction through timely and accurate processing of inquiries, orders and complaints.
Acquisition:
Support in identifying and addressing new business opportunities through targeted telephone acquisition and email marketing.
Trade Fairs:
In some cases the Inside Sales Agent supports the Field Sales/Key Account Managers in the preparation and implementation of trade fairs, even occasionally participating.
What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedom in the outdoors. We achieve this by creating smart, sustainable, and reliable products with outstanding design. Millions of people around the world use our products while camping and exploring nature with their cars, RV's, or boats. Our range of offerings includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2024, we reported net sales of SEK 25 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
A suitable background would be the following in terms of qualifications and experiences:
- Completed training in the commercial sector (preferably as a merchant in wholesale and foreign trade)
- Experiences in the commercial sector
- Experience with MS D365
- English and German (spoken and written), other foreign languages are an advantage (like Dutch or French)
- PC knowledge (Microsoft Office, Outlook, ERP-System)
- Basic business understanding
- Willingness to actively call customers and inform them about new products or promotions
- Willingness to provide customer support (cross-selling)
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Team work
- Communication skills
- Diligence
- Customer-oriented, systematic and structured approach
- Confident presentation in customer meetings
- Ability to prioritize
- Stress-resistant
- Sense of responsibility and personal commitment
- Hands-on mentality
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application. Selection is being made on a running basis.
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