Jobbeschreibung
You have mastered the theory. Are you ready to put it into practice?
At HSBC Germany, we will prepare you for the financial world! From day one, you will be part of a team, working alongside colleagues from around the globe and contributing to your own projects. We offer you the freedom and responsibility to grow. Get to know HSBC during your studies and discover what's possible for you.
HSBC Germany is part of the HSBC Group, one of the world's leading commercial banks.
To strengthen our team in Düsseldorf, we are looking for you to join us as soon as possible for the position:
Working Student IT Service Management (f/m/d)
Support the IT Service Managements Team in Germany in two or more of these areas:
- Incident Management (e.g. check the data quality of incident records, identify long lasting in-cidents, help identifying incidents that are assigned to wrong support groups and help reas-singing them)
- Problem Management (e.g. identifying recurring incidents that could be eligible to be input to the Problem Management, track problem record lifecycle)
- Change Enablement (e.g. sanity check on the information provided in a change request)
- Measurement and reporting (e.g. refining reporting criteria, build ad-hoc reports, checking that the data reported is factually correct)
- Knowledge Management (e.g. detecting knowledge articles that needs to be updated, identi-fying incidents that could be solved through new knowledge articles)
- Service Continuity Management (e.g. support the periodic disaster recovery test rehearsal)
- Current enrollment in a university degree programme, ideally with a focus on economics or IT (e.g. business informatics, administration, business mathematics, computer science, en-gineering).
- Knowledge of IT Service Management concepts (ideally ITIL v4) as well as working experi-ence with Microsoft 365 suite (Word, Excel, PowerPoint, Outlook) and Confluence / Share-Point.
- Ideally, knowledge of Microsoft Power Automate and Power BI.
- Good command of the German and English language (written and spoken).
- High degree of inititative and independence.
- Strong communication skills, paried with good organizational skills.
- Curiosity, openness and willingness to learn.
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
HSBC is not just a great employer—we also provide unique and exciting opportunities and benefits:
- Flexible working arrangements: Working from home is nothing new to us. You can organize your working hours flexibly. The days and hours you work depend on your availability! Plus, you can work both from the office and from home.
- Networking events: Expand your network by participating in after-work events or shared lunches. Stay connected with us even after your internship or working student role through the HSBC Talents Program.
- Diverse practical experience: You can look forward to varied and challenging tasks, giving you the chance to explore and find your path.
- Company restaurant and employee café: Whether it is lunch or a quick coffee/tea break, our discounted on-site restaurant and café have you covered all day long – from breakfast to lunch to snacks for those mid-day cravings.
- Development: At HSBC we never stand still. Thanks to HSBC My Career and HSBC University, we offer you the opportunity for continuous (personal) development and to acquire future skills. This includes helpful tools for individual career planning.
- Business rotation: As an intern (m/f/d) or working student (m/f/d), you will have the opportunity to step out of your department for one day each month to explore another area and grow your HSBC network.
- International exposure: Work in an international environment and start building connections across the globe.
HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognizes HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we are dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We value difference!
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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