Jobbeschreibung
Wir, die Witt-Gruppe, sind mit unseren rund 3500 Mitarbeiter*innen ein erfolgreicher internationaler Omnichannel-Händler im Bereich Fashion und Teil der weltweit agierenden Otto Group. Mit 10 Marken, 22 Online-Shops und über 125 Filialen bewegen wir uns in einem attraktiven Wachstumsmarkt und gestalten die Shopping-Welt unserer Zielgruppe 50+.
Als prämierter Top-Arbeitgeber bieten wir Dir die beste Zeit im Job: attraktive Zukunftsperspektiven und Entwicklungsmöglichkeiten sowie ein dynamisches und motivierendes Arbeitsumfeld voller Möglichkeiten, selbst mitzugestalten und eigene Ideen umzusetzen.
Would you like to leverage your CRM expertise in one of the largest transformation projects at the Witt Group and become part of our newly established Center of Excellence? If you're eager to offer innovative software solutions that prioritize our customers and customer service, then we are looking for YOU!
Are you ready to design the ideal omnichannel solution architecture for our customer service in the Salesforce Service Cloud? Taking responsibility, implementing innovative ideas, and pioneering customer service processes are your strengths? Do you thrive in a dynamic, agile environment and aim to provide our customers with the best possible experience? Your openness and strong communication skills set you apart, and you have a comprehensive understanding of how the fashion and retail business is represented in the standard processes of Salesforce CRM.
Then apply now as a Salesforce CRM Consultant (m/f/d) and strengthen our CRM team in the implementation of Salesforce. Take the opportunity to actively shape the future of the Witt Group!
For us, it is a given that you can take advantage of mobile office and remote work in your job. We enable work with mobile devices wherever the activity allows and ensure effective teamwork, supported by modern communication tools and regular virtual meetings.
- Advise and develop concepts based on CRM best practices
- Design and document business requirements in collaboration with our customer service experts
- Serve as the main point of contact for all technical aspects of CRM implementations
- Create and oversee strategic roadmaps for the development of our CRM architecture
- Implement and customize CRM requirements using Salesforce standard functionalities
- Ensure the quality and functionality of the implemented CRM solutions
- Several years of experience in Salesforce, ideally in Salesforce Sales & Service Cloud
- Strong understanding of customer-centric business processes in service, marketing, and sales
- Comprehensive understanding of CRM applications and their integration via interfaces
- AI knowledge, preferably Einstein Service and Salesforce AI features
- You are proactive, think strategically, and find smart solutions for complex challenges
- You are a team player who enjoys sharing knowledge with others and is open to new challenges
- Excellent German and English language skills, both written and spoken
- At our company, you can expect short communication paths, a company-wide informal culture, and numerous opportunities for involvement and personal and professional development - all of which define the Witt spirit!
- Flexible working hours, time tracking, and flexitime, as well as mobile office options, allow you to optimize your workday for peak performance.
- Work independently or with your colleagues wherever it suits you best: in a co-working space, think tank, or even on our rooftop terrace in good weather. Discover our work environments here.
- Experience team spirit through our company sports offerings and treat your back to some care after a match (or important meeting) with one of our massage chairs or a visit from our in-house masseur.
- Benefit not only from the Witt Group but also from the Otto Group - with perks like discounted employee purchases at many group companies and enriching knowledge transfer.
- Become part of the Witt team and explore what else we have to offer! Spoiler: Our cafeteria team ensures a varied lunch break.