Jobbeschreibung
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER00036CR
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 700 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
The European Shared Services Retail Collections in Berlin services accounts for Germany, Spain, Italy, France, Benelux and the UK. The focus of the Retail Collections department is loss mitigation by negotiation with our customers to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss for Mercedes-Benz Mobility.
We are looking for a working student for our Collections Retail team in Berlin.
Supporting the team within daily operational and especially administrative tasks as:
- Handling mailboxes of the department, classifying emails and replying to customer and colleagues from other areas
- Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached as well as gathering documentation from relevant contracts
- Other administrative tasks related with the collections activities and payment identification
- Updating data in the IT-systems
- Create ah-hoc reports or analysis regarding different work ques when needed
- Supporting the department with other operational topics that may arise
- Ongoing studies in Law, Business Administration or related field
- Experience in working in call center environment or having customer support experience will be a plus, but not necessary
- Spanish speaker on a native Speaker Level and English language on advanced level
- Good Communication skills
- Critical thinker and fast learner
- Good teamworker, self-reliant way of working
Additional information:
It doesn't work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.
Please find the criteria of employment "here".
Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: [email protected]
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at [email protected] or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
- Meal-Discounts
- Company Retirement
- Hybrid Work possible
- Health Benefits
- Discounts for employees possible
- Flexitime possible
- Events for employees
- Coaching
- Inhouse Doctor
- Barrier-free workplace
- Good public transport
- Parking
- Canteen, Café
- Near-site Childcare
- Mobility offers
- Annual profit share possible