Jobbeschreibung
Olympus is passionate about creating customer-driven solutions for the medical, life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping to detect, prevent and treat disease, furthering scientific research and ensuring public safety. Olympus is headquartered in Tokyo, Japan, with more than 30,000 employees worldwide in nearly 40 countries. Olympus Europa, headquartered in Hamburg, Germany, serves the EMEA (Europe, Middle East & Africa) region and employs more than 7,800 people in 21 countries.
As a high-tech specialist within the Olympus Corporation, Olympus Surgical Technologies Europe is the development and manufacturing center for rigid endoscopy, bipolar high-frequency surgery and reprocessing. With a total workforce of 2,600 employees at nine locations in EMEA and its headquarters in Hamburg, the company stands for exceptional performance in medical diagnostics and therapy and offers a full range of the most modern endoscopic applications from single products to procedure-oriented systems solutions. Apply now!
We are seeking a highly skilled and motivated Manager Service Engineering & Development to join our management team at Olympus. In this role you will lead a team of approx. 12 people. You and your team are responsible for transferring global and service divisional requirements into design specifications for new product developments. This role entails the development and implementation of all service-related activities for new products, ensuring efficient service life cycle management, and driving initiatives to reduce repair costs. Additionally, the Manager Service Development will play a crucial role in equipment development and support, ensuring repair processes are validated and continuously improved.
- Act as service responsible for the legal manufacturer Olympus Surgical Technology Europe
- Translate global and local medical repair service requirements into product design specifications
- Execute service-related activities for new product launches
- Oversee the service life cycle of all products, including master data management
- Implement service and repair procedures to reduce costs
- Offer 3rd level support globally to minimize repair expenses in labor and parts
- Spearhead initiatives to optimize repair costs and validate processes
- Innovate equipment and support systems for efficient repair processes
- Ensure continuous improvement of department processes and staff in line with business strategies
- Lead new repair introductions, encompassing collecting service requirements, implementing work packages, communicating with the Sales division, conducting repair training, and creating technical documentation
- Manage the service product life cycle, including changes, discontinuations, corrective actions, distribution of relevant documents, and maintenance of repair master data
- University degree in medical engineering, mechanical engineering, or a related field
- Long-standing professional experience in Service Support or Engineering within the MedTech sector
- Proven track record in a managerial position
- Proficiency in both English and German, spoken and written
- Excellent communication skills with intercultural competence to promote international cooperation and build networks across your team and beyond
- Goal-driven and innovative approach with a resilient attitude to represent and assert your interests
- Strong analytical abilities and systematic thinking
- Team player with a keen focus on customer satisfaction and service excellence
Your Competencies
The interview will be competence-based and the following competencies will be assessed:
- Build for the future
- Deliver results
- Lead people
- Lead self
- Model and champion our core values
- 30 days of annual leave
- Up to 60% mobile work possible and flexible work time model with overtime compensation
- Holiday and Christmas bonuses
- Corporate benefits discounts for employees
- Comprehensive company pension scheme and capital-forming benefits
- Company restaurant with live cooking and healthy food (subsidized)
- Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
- Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
- Various subsidized company sports groups and access to the inhouse company gym