Job Description
We are a premium housewares brand, with a portfolio of distinguished brands including Zyliss, Cole & Mason, Culinare, AdHoc, Ken Hom and Swissmar; and we pride ourselves on delivering exceptional and innovative product ranges.
We are currently seeking a French-speaking Customer Service Representative to join our team in Mannheim as soon as possible.
- Act as a central back-office support function for sales teams and customers across multiple markets
- Provide operational support to sales teams, including order entry, order follow-up, and coordination with internal departments
- Independently handle order processing from receipt to invoicing, ensuring accuracy and timely execution
- Enter, maintain, and update orders, customer data, and pricing conditions in the ERP system
- Monitor order status, deliveries, and backorders, ensuring on-time processing and clear internal and external communication
- Process and resolve customer inquiries related to orders, deliveries, and invoicing
- Handle complaints and claims in coordination with logistics, finance, and sales
- Ensure smooth coordination with internal teams such as logistics, finance, and customer service
- Support day-to-day operational activities for B2B customers and selected eCommerce channels, where applicable
- Contribute to the continuous improvement of order processing and back-office workflows
- Completed commercial training or a comparable qualification
- Experience in customer service, order management, or sales administration is an advantage
- Strong attention to detail and a structured, process-oriented working style
- Comfortable working in a supporting, non-sales role for multiple markets and internal / external sales teams
- Very good MS Office skills, especially strong Excel proficiency
- Experience with ERP systems, ideally BC356
- Independent, reliable, and well-organized, with the ability to manage multiple orders and priorities
- Team-oriented, flexible, and quick to understand processes
- Experience in order processing within a B2B and/or eCommerce environment (e.g. marketplaces or Shopify) is an advantage
CRITICAL: As well as fluency in English, both spoken and written, a very good command of French, spoken and written, is essential in this role, in order to communicate effectively with French agents and customers.
- Motivating atmosphere and a professional and collegial team
- Flat hierarchies with short decision-making paths
- Mobile working and flexible working hours
- Convenient location with easy parking facilities
- 30 days vacation
- Market-driven remuneration