Job Description
FUCHS ist der weltweit größte unabhängige Anbieter von innovativen Schmierstofflösungen für nahezu alle Branchen und Anwendungsbereiche. Unsere Produkte und Lösungen halten die Welt in Bewegung, auch wenn diese nicht immer sichtbar sind. Entscheidend ist, dass jeder Einzelne unserer über 6.000 Mitarbeiter in mehr als 50 Ländern sichtbar ist - ihr Unternehmergeist, ihre Ideen und Fähigkeiten sind das Herzstück unseres globalen Geschäfts.
- Ensure quality and documentation of "Lead to Order" processes, including test planning and traceability of technical settings.
- Integrate, administer, and further develop the SAP Sales and Service Cloud (C4C) within the S/4 HANA environment.
- Maintain reporting, KPIs, and interfaces, and evaluate new technologies (e.g., AI).
- Provide technical support, handle tickets, and assist with rollouts and system maintenance.
- Collaborate with internal and external partners to optimize and integrate C4C solutions.
- Successfully completed training or studies in business informatics, business administration, computer science, or a similar field of study.
- Professional experience in IT or a related field and experience in supporting CX systems in a comparable or similar role.
- Well-versed in processing tickets and familiar with correlating processes as well as technically savvy and have work experience with the SAP Sales Cloud and integration functions such as the SAP Cloud Platform, web services, or IDOCs.
- Knowledge of SAP ERP SD and project management is desirable.
- Ideally, you have programming skills in web development/web services.
- Excellent analytical, problem-solving, and conceptual skills.
- Strong interpersonal and communication skills, with the ability to interact at different technical and business levels.
- Business fluent in English and German as well as a certain willingness to travel internationally.
- FUCHS is a growth-oriented global MDAX Group with the financial strength and long-term orientation of a family business.
- Tasks with great responsibility, offering exciting challenges and the chance to advance ideas on a global scale.
- Permanent employment contract with an attractive salary package and company profit-sharing scheme.
- Flexible working hours, 30 days' holiday per year and the option to work from home two days a week.
- FUCHS LearningHub with online learning programs and individual development opportunities.
- Modern working environment and numerous company car parks including e-charging stations.
- Excellent company canteen with breakfast and lunch options as well as free coffee, tea and water.