Job Description
Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um Unternehmen eine reibungslose und sichere digitale Arbeitswelt zu ermöglichen. Hier findest du die Chance, einen echten Unterschied zu machen und deine Fähigkeiten voll zu entfalten.
- You lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria
- You drive progress tracking, stakeholder alignment, and transparent communication
- You deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early
- You maintain implementation playbooks, checklists, and quality standards (DoR/DoD)
- You document learnings and improvement opportunities post-go-live and ensure a clean transition to Customer Success at go-live
- You confirm customer acceptance, trigger billing events, and provide structured feedback to Product and Engineering to improve our platform and delivery process
- You have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech
- You possess fluent German and English skills (C1)
- You have strong organizational and communication skills
- You are experienced in managing multiple concurrent projects with customers
- You are comfortable collaborating cross-functionally (Sales, CS, Product, Engineering)
- You have an analytical mindset and use metrics to drive continuous improvement, with empathy and customer-first thinking
- Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures
- Become part of the IT revolution and help us build the most compelling IT Management Platform in the market
- Attractive compensation package, including a generous share package (VSOP)
- High responsibility and ownership from day one
- Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
- Well-equipped offices in Munich and Berlin
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