Job Description
1&1 gehört mit über 3.200 Mitarbeitenden und fast 16 Millionen Kundenverträgen zu den führenden Telekommunikationsanbietern in Deutschland. Mit Pioniergeist, ungewöhnlichen Ideen und kreativen Teams haben wir eine führende Marktstellung im Mobilfunk und bei Breitband-Anschlüssen erobert. Durch die Kombination des über 50.000 km langen 1&1 Glasfasernetzes und regionalen Netzen schaffen wir das weitreichendste Glasfasernetz Deutschlands. Außerdem bauen wir das modernste 5G-Netz Europas, auf der Basis der neuartigen Open-RAN-Technologie. Mit offenen Schnittstellen und 5G-Funktionen in einer leistungsfähigen Cloud-Infrastruktur. Schreiben Sie die 1&1 Erfolgsgeschichte fort. Werden Sie Teil von 1&1.
- You define a strategy and introduce a concept for Service Operations from end customer point of view.
- You are able to translate Customer Complaints into requirements for enhancing observability and monitoring solutions
- You are able to translate technical resolutions into therapies for customer care agents.
- You will secure and safeguard an effective and efficient problem resolution process for issues that 1&1 customers report towards the 1&1 Mobile Network
- You are owning and driving Network Improvements and Automation in close collaboration with Engineering, 1&1 Mobilfunk partners and vendors, and internal stakeholders
- You own the Interface towards 1&1 Customer Operations and support resolution of end customer complaints from the network perspective
- You Drive needed process and procedural improvements throughout the Partner Network
- Strong Analytical Skills
- Solution Oriented
- Experience with Service Management and/or Service Operations
- Deep knowledge and experience with TM Forum
- Strong technical background in Core, IP, and/or Cloud is a strong advantage
- Strong knowledge of E2E Call and Data Flows in complex networks
- Strong Leadership skills and Multi Stakeholder Management
- Attractive salary
- Strong community of team players
- Trusted working hours with flexible scheduling and the possibility of working mobile up to 40%
- Numerous further training opportunities online and offline
- Discounts on 1&1 products and various leisure activities