Job Description
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Senior Specialist Fill / Finish Process
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.
Department: TCS
Description: This is a remote position allowing the team member to work from home in Germany
Job Summary
In this role you will join our growing team and support customers with technical questions related to our Integrated Systems portfolio, mainly focusing on fill / finish topics, such as glass handling, rubber component transportation, plunger setting and outer packaging. You'll bring hands-on experience and deep fill / finish process knowledge, you will be an integral part of this team and support our customers in all their process-related questions.
In this role, you will act as a trusted technical consultant, visiting production sites and directly advising them on optimizing their processes based on your fill / finish expertise. Internally, you will serve as a Subject Matter Expert, collaborating with peers to align on best practices and holistically shape how we communicate with customers. You will lead studies with fill/finish equipment vendors globally and publish the results as internal and external communication material.
- Provide hands-on support to customers, including on-site visits to troubleshoot their processing and optimize the fill / finish operations
- Plan and coordinate technical studies with fill / finish equipment vendors or C(D)MOs,
- Develop holistic approaches to customer-facing content related to fill / finish topics; this includes technical reports, bulletins, and other scientific communications
- Establish and maintain customer communication related to fill/finish topics,
- Coordinate internal exchanges on fill / finish topics
- Develop internal and external trainings by supporting the creation and editing of training material (presentations, publications, blogs, success stories, and other communication materials)
- Analyze customer's requirements by evaluation and thorough assessment of the technical aspects of the manufacturing process
- Participate in technical discussions with customers with a high level of technical proficiency
- Support the implementation of new technologies, component systems, change parts, and other process-related activities to support ongoing and new projects. This work may include process improvement activities and product transfers
- Lead resolution of process challenges related to our components
- Prepare and manage process documentation (protocols, change controls)
- Other duties as assigned
- Bachelor's degree in Engineering or equivalent experience
- Several years of hands-on experience in pharmaceutical processing and packaging technology, working with multiple different fill / finish lines, aseptic filling, and isolator technology
- Profound knowledge in filling line technology
- Ability to handle scientific and technical content with legal and regulatory understanding
- Ability to make sound and independent judgments
- Ability to clearly and concisely communicate and comprehend complex ideas and concepts
- Sound knowledge of scientific terminology, medical, pharmaceutical, and research concepts
- Sound skills in scientific writing, grammar, and spelling in English
- Must be able to multitask, work under time constraints, problem-solve, and prioritize
- Adaptable to changes in the work environment and able to manage competing demands and deal with frequent change, delays, or unexpected events
- Maintain high attention to detail, accuracy, and overall quality of work
- Adept in word processing, spreadsheets, tables, presentations, and graph generation
- Capability to work well in a matrix environment with R&D, QA, Legal, Regulatory Affairs, Product Management, Technical Customer Support, Sales, Marketing, Product Technology Service, and Global Communications
- Ability to analyze research data and review experimental protocols
- Entrepreneurial problem solver with strong troubleshooting skills
- Must be able to travel up to 40% of the time, both domestically and internationally, and sometimes on short notice
- Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction
- Maintain the ability to work well with others in a variety of situations
- Able to learn and apply new information or new skills
- Sedentary – exerting up to 10 lbs / 4 kgs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
- Internationality – As an American company, we live a global cooperation within international structures
- Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
- Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
- Social engagement – We support local aid organizations through various actions organized by our employees
- Diversity – We at West value the wide range of our employees who make up our company
- Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
- Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
- Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us