Job Description
Nordnet is the leading pan-Nordic digital platform for savings and investments. From day one, our mission has been simple: democratize savings and investment. Through innovation, simplicity, and transparency, we challenge traditional financial institutions and give private savers the same tools, insights, and opportunities that professionals have enjoyed for decades!
You'll be part of our first team in Germany, building something truly new from day one. Here, your ideas and initiatives will shape the company, influence customers financial futures, and drive real change in the market.
After 25 years as the leading digital platform for savings and investments in the Nordics, Nordnet is taking the next big step: to launch in Germany!
This is more than a milestone, it's a chance to shape something new from day one. We're looking for a Customer Support Manager to join us on this journey, someone ready to redefine how finance works for hundreds of thousands of customers in Germany. Working in a combination of hands on with costumer interactions and supporting in shaping our way of working.
If you want to build something meaningful, from the ground up, and help revolutionize the German financial market - this is your moment
- Supporting customers via phone and email
- Helping customers navigate everything from investments and saving to account services
- Making sure customers get the most out of Nordnet's tools and features
- Sharing customer feedback internally to improve our products and services
- Working proactively to inspire and educate around saving and investing
- Contributing to a culture of constant improvement and high energy
- Driving efficiency, innovation, and continuous improvement with the team and Head of Costumer Service
- Introducing and training AI and other tools to enhance the customer experience
- Tracking, analyzing, and acting on KPIs to guide strategic decisions
- Acting as the customer champion internally, influencing product, marketing, and operations
Your goal is not only to solve problems, but to inspire and empower customers to take control of their financial future.
As Customer Service Manager, you'll combine hands-on customer work with slightly more strategic tasks. You'll be helping customers directly also while shaping processes, introducing smarter tools (including AI-driven solutions), tracking KPIs, witch helps driving the team and business forward.
You'll be the voice of the customer, internally, externally and ensuring every decision is guided by their perspective.
As a Customer Service Manager, you'll be one of our first team members serving our German customers. You'll play a crucial role in building a best-in-class customer experience, from the very beginning.
You thrive in a fast-moving, evolving environment and enjoy blending strategic thinking with hands-on action. You take ownership, see opportunities for improvement, and aren't afraid to challenge the status quo. All at the same time with a prestigeless mindset and costumer focus.
We believe you'll thrive if you:
- Have a strong drive and a genuine interest in service and finance
- Have interest designing processes, implementing tools and new technologies
- Enjoy working with KPIs and data to make informed decisions
- Are proactive, solution-oriented and inspired by innovation
- Communicate clearly and confidently in both German and English
- Have a few years' experience in customer service or customer experience, ideally in finance, banking, or fintech
- Hold a degree in finance, economics, or a related field
We offer you the opportunity to work in a great team in Germany located in our new office located in Frankfurt, Central Banking District. You will be part of a friendly Nordic environment with a strong focus on innovation, product development and technology. We are proud of the friendly and humble environment and commit to our goals as a team.
Today, we are 900 employees in Stockholm, Oslo, Helsinki and Copenhagen.
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