Job Description
Over 1,000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to responsible manufacturing. Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
We, EOS – world market leader for industrial 3D printing, are looking for you to support our Service Team in Krailling (50 % hybrid working possible).
TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone – this is what EOS stands for.
- Be the first point of contact for our English-speaking customers in Eastern Europe, the Middle East, and Africa – managing communication, resolving incidents, and opening service cases with professionalism and care.
- Take the lead in coordinating service activities across the EMEA region, working hand-in-hand with our field service engineers and service specialists to deliver outstanding results.
- Stay ahead of the game by monitoring, prioritizing, and preparing service visits – making sure all tools, spare parts, and installation requirements are ready before our technicians arrive.
- Keep our records sharp and up-to-date by maintaining the customer database, checking service reports, tracking spare parts, and closing cases efficiently.
- Manage carnet tool shipments, handle temporary import/export processes, and ensure smooth customs clearance.
- Build strong connections across the business – collaborating with sales, quality, and logistics teams, while helping to onboard our valued 3rd-party field service engineers.
- Formal education within the area of business administration or a technical education with very good administrative skills
- Experience in coordinating, dispatching, and call management
- Experience in professional dealings with customers, preferably within the area of service
- Good communication skills and stress-resistance as well as technical understanding
- Very good English language skills, German and other foreign languages are an advantage
- Flexible working time models, 30 days of vacation
- Travel allowance for public transport, job bike, parking spaces, charging facilities for electric vehicles
- Childcare allowance
- Possibility of personal timeout
- Health offerings
- Company restaurant
- Learning and development opportunities (e.g. through our LMS)
- Corporate benefits for employees