Job Description
Why this role matters
At JOIN, we believe hiring should be easy, fast, and fair – for companies and candidates alike. That's why we're building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.
As our Account Manager (DACH region), you'll be at the heart of how we grow and nurture customer relationships. Your mission will be to convert inbound leads into long-term, satisfied customers while identifying strategic opportunities for expansion. Sitting at the intersection of Sales, Marketing, and Customer Success, your work will directly drive JOIN's revenue growth and customer satisfaction.
From building trusted relationships with SMB and mid-market clients to identifying up- and cross-selling opportunities, you'll ensure every customer sees measurable value from JOIN's products.
What you'll be doing
Your work will directly shape JOIN's commercial success and customer experience. Here's what that looks like:
- Convert qualified inbound leads into customers – no cold calling.
- Conduct needs analysis, deliver persuasive presentations, and position JOIN as the best choice for recruiting needs.
- Manage and grow your own customer portfolio as the main point of contact.
- Identify up- and cross-selling opportunities and present tailored solutions.
- Use CRM tools like HubSpot to manage leads, track opportunities, and forecast revenue.
- Analyse data and conduct regular strategic conversations to deepen client relationships and ensure their success.
- Collaborate with Marketing to ensure alignment between lead generation and sales conversion.
- Report insights from customer feedback to improve processes and offerings.
Who you'll work with
You'll collaborate closely with our Sales, Marketing, and Customer Success teams to deliver an exceptional customer experience while driving JOIN's growth goals.
What we're looking for
We don't believe in checklists – but if most of these apply to you, we'd love to chat:
Proven experience in Sales or Account Management, including new business acquisition and account growth (preferably in SaaS or Tech).
Fluent German and confident English skills.
Strong communication, negotiation, and presentation abilities.
Proactive, goal-oriented, and structured working style.
Hands-on experience with CRM tools (HubSpot, Salesforce, or similar).
Data-driven mindset with the ability to use insights to optimise sales activities.
Customer-first attitude and the ability to handle multiple priorities at once.
Bonus points for:
- Experience in HR tech, recruiting, or software-as-a-service.
- Additional language skills (e.g. French, Dutch, or Spanish).
- Understanding of the SMB and mid-market customer landscape in the DACH region.
Our Values
People First – We put humans at the heart of hiring.
Own It – We take initiative and solve problems independently.
Work Smarter – Efficiency beats effort.
Be Bold – Challenge the status quo and push boundaries.
At JOIN, we thrive in a fast-moving, collaborative environment, and we are looking for colleagues who do too. That means:
- We love collaborating in the office and sharing knowledge with colleagues, while still valuing flexibility to work from home when needed.
- We adapt quickly and embrace change in a growth-oriented startup environment.
- We continuously challenge ourselves and each other to improve.
This role might not be ideal if
- You prefer a highly structured environment.
- You want a fully remote position.
- You prefer a slower-paced role with minimal change.
- You are not comfortable with direct ownership and cross-functional collaboration.
What's in it for you
Apple hardware – The best tools for the job (MacBook).
Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.
Competitive salary – Tailored to align with your experience level.
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.
What to expect from the hiring process
We respect your time and keep things transparent:
Intro call (~30 min) – Let's see if we're a good match.
Role-fit interview (~30 min) – Deep dive into your experience.
Case study (~60 min) – Show us how you think.
Meet the leadership team (~30 min) – Final alignment conversation.
You'll always know where you stand – no black holes, no ghosting.
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