Job Description
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER0003SFL
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building.
These challenges await you:
- Reaching out to delinquent customers using telephone and email
- Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
- Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached Designate and optimize conversation strategies to identify and cope with different customer attitudes
- Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
- Cooperate and liaise with colleagues of different departments based in France on individual matters such as customer complaints, accounting, insurance, etc but also here in Berlin, in regards of Legal Collections and Remarketing
- Handle end of contract, repossession and pre-legal activities
- Steer and manage third-party agencies based in France to arrange for repossession and transport of vehicle
What you bring to the table:
- Degree in Laws, Business Administration, Economics/Finance or a related field
- Knowledge of Collections will be considered as a plus
- Fluent in French and advanced English
More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
Personal skills:
- Driven to win
- Driven to continuously improve
- Perseverance
- Negotiation and communication skills
- Assertiveness
- Excellent teamwork skills
- Reliable and self-reliant way of working
Additional Information:
This is a temporary position.
We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.
Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees ([email protected]) will gladly support you in the application process.
For questions about the application process, HR Services will be happy to assist you via email at [email protected] or by phone: 0711/17-99000 (Monday to Friday between 10am-12pm and 1pm-3pm).
- Meal-Discounts
- Company Retirement
- Hybrid Work Possible
- Health Benefits
- Discounts for Employees Possible
- Flextime Possible
- Events for Employees
- Coaching
- Inhouse Doctor
- Barrier-Free Workplace
- Good Public Transport
- Parking