Job Description
As an established market leader, ControlExpert has been processing over 18 million vehicle claims per year since 2002 with more then 1,000 employees woldwide. In our role as a digitalization expert, we combine AI-based processes and the latest technologies with the knowledge of our automative experts. Together with CE's in-house research and development department, we are working to realize our vision:
Car drivers around the world will have their claims fairly settled on the very same day.
Would you like to shape the future? Then become part of ControlExpert now!
Location: Langenfeld
- Design and iterate end-to-end interfaces for a forms- and table-heavy claims product (B2B & B2C) across web and chat-based touchpoints
- Translate ambiguous problem statements into decision-ready flows, wireframes, and prototypes on fast cycles
- Co-design customer-facing AI agent interactions (intents, handoffs, guardrails, escalation paths)
- Partner early with PMs and Tech Leads to de-risk feasibility and keep delivery unblocked
- Build and maintain a Figma design system (tokens, variants, interactive components) with accessible patterns and states
Must-haves:
- 5+ years shipping complex, data-dense UX/UI (not marketing sites). Portfolio shows production work for form/table-heavy workflows
- Ambiguity-resilient, high-velocity execution: you define scope in unclear, fast-changing contexts; explore multiple directions quickly; prototype & validate; deliver developer-ready handoffs
- AI agent & complex workflow UX: experience designing customer-facing conversational flows; service blueprints; edge-case coverage and fallback paths
- Craft fundamentals that show: typographic hierarchy (scales, rhythm, contrast), grid/spacing systems, color use for state & priority, component states (focus/hover/error/disabled), and empty/zero-state design
- Design systems literacy: tokens, constraints, multi-brand/locale readiness; contribution workflow in Figma
- Lean research ops: plan/run usability tests & competitor benchmarks; synthesize quickly; document decision
- Accessibility mindset: designs meet WCAG 2.2 AA; keyboard flows and error messaging are first-class
- Communication: crisp decision logs, short specs, and rationale that align PM/Eng early
- Fluent English (German a plus)
- At least 2 days of office day in Langenfeld
Nice to have:
- A service blueprint or journey map you authored that shows complexity handling
- A prototype built without Gen AI-if used, explanation of the ai usage plan and analysis (We'll ask to review raw Figma files and discuss trade-offs you made under time pressure.)
- Insurance/fintech or other regulated domains; understanding of claims processes
- Front-end literacy (HTML/CSS/JS) for better handoffs and feasibility calls
Want a quick overview of our benefits? Click here!
- Work-life balance: flexible working hours with hours with ~60% remote work
- Fitness and wellness offers via Urban Sports Club
- Discounted Allianz products (insurance, pensions, investments)
- Bicycle leasing with JobRad
- Private leasing options for the latest tech devices
- Many employee events (sporting events, afterwork, parties, …)
- Our in-house kitchen provides a delicious lunch at a fair price
- Corporate Benefits: Attractive discounts and coupons