Job Description
Dassault Systèmes is the second largest software manufacturer in Europe and has been a dynamically growing, innovative company since 1981.
As an R&D Customer Success Manager (m/f/d) you will define, share, validate and execute plans to ensure customers successful deployment and production run.
Dassault Systèmes, the 3DEXPERIENCE company, provides businesses and people with virtual universes to imagine sustainable innovations. Our world-leading solutions transform the way products are designed, produced, and supported. At Dassault Systèmes we empower people with passion for change and innovation, #WeAre3DS
- Serve as the primary R&D Customer Success point of contact for assigned customers
- Develop a thorough understanding of customer deployment projects, including their challenges and desired business outcomes
- Proactively identify potential risks to customer deployments; organize and lead regular meetings to manage and resolve customer-reported issues
- Maintain an accurate and up-to-date record of customer issues within internal tools, tracking progress against project milestones
- Escalate critical issues that jeopardize customer milestones; define and drive the implementation of effective resolution plans
- Holds an engineering degree or university equivalent with proven experience in customer success or similar role
- Skills in project management and cross-functional management
- Excellent collaboration and communication skills (including fluent English) to interact efficiently, with empathy and passion, within a multi-organizational ecosystem (Dassault Systèmes, clients, potentially Top Management) and across diverse cultures. German language is an advantage
- Ability to demonstrate leadership, creative problem-solving, excellent conflict management skills, and high adaptability to changing situations
- Strong synthesis skills, demonstrating an understanding of the big picture and task dependencies, yet able to focus on details when needed
- Focus on customer satisfaction, post-sales quality, and risk management
- Basic knowledge of PLM (Product Lifecycle Management) and potentially CAD (Computer-Aided Design) is required
- Knowledge of Dassault Systèmes products (3DEXPERIENCE, CATIA, ENOVIA…) will be a significant advantage
- An international and diverse working environment in a collaborative team
- A permanent employment contract, flexible working hours, a hybrid working model, a good work-life balance, 30 days of vacation, and a comprehensive benefits package
- Various training and career development programs