Job Description
For us
„Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
- Development of business cases for customer care and experience initiatives
- Creation of financial models, ROI calculations, and cost-benefit analyses
- Analysis of customer care processes and identification of improvement opportunities
- Definition of KPIs and success metrics for initiatives
- Preparation of reports and presentations for decision-making
- Support during project execution and validation of business case assumptions
- Measurement of project outcomes and derivation of recommendations
- Several years of experience in Business Analysis, Consulting, or Customer Care/Experience
- Strong expertise in business case development and financial analysis
- Knowledge of customer care processes, KPIs, and best practices
- Experience with data analysis and visualization tools (Excel, Power BI, Tableau)
- Excellent communication and presentation skills
- Structured and analytical way of working with a customer-focused mindset
- International teams & exciting tasks
- 30 days vacation & company pension plan
- Employees discount & Fitness Collaborations
- Training & Education
- Open corporate culture & Teamwork
- Mobile work (50/50)
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