Job Description
We are among the world's leading providers of logistics solutions for the chemical, mineral oil, gas and food industries, based on our core competencies. As a family business, we stand behind each and every one of our 3,800 employees worldwide. Their skills, commitment and expertise are the foundation that allows us to always go a step further and consistently deliver the best solutions to our customers. Make something special out of your skills, too.
For our BL Intermodal & Road at our Dormagen or Rotterdam location, we are looking for an Operational Performance Manager (m/f/d), someone who embodies what all our employees have in common: always going one step further.
- Monitor transport orders to identify underperforming shipments, lanes or customer orders, and initiate clarification with the responsible Order Owner
- Ensure accuracy of booked costs, extra charges, lump sums and additional income
- Continuously review and ensure readiness of revenue/cost entries for invoicing in the Transport Management System
- Oversee the issuance of invoices and credit notes, and coordinate corrective actions with the Billing & Invoicing team
- Manage internal settlements and resolve incorrect or duplicate charges within the HOYER organization
- Analyze non-billable costs, assess root causes and collaborate with Operations and Sales to implement corrective measures
- Regularly review deferred income to identify unnecessary delays or risks
- Support month-end closing procedures, including write-offs and cost adjustments
- Conduct regular and ad hoc data analyses to support operational and financial decision-making
- Bachelor's degree or completed vocational training in logistics
- Initial professional experience in a similar role or within the field of operational performance
- Relevant experience in logistics services and operational controlling beneficial
- Fluency in both German and English, written and spoken
- Strong problem-solving skills and analytical mindset
- High level of flexibility, efficiency and self-motivation
- Excellent communication skills and hands-on mentality
- Secure workplace
- Highest safety standards
- Challenging and independent areas of responsibility
- Appreciative and team-oriented corporate culture
- Personnel development that promotes training and further education
- Company restaurant
- Company pension scheme
- Attractive employee benefits
- Leased bicycle scheme