Job Description
Arbin Instruments is a global leading supplier of state-of-the-art, high-precision battery test equipment for the green energy market. Our unique solutions cover a wide spectrum of applications ranging from research and development to industry and production. With more than 30 years of experiences and multiple offices around the globe including the US, Germany, India, Thailand, Vietnam, Hong Kong, China, Taiwan and South Korea, Arbin continues to grow and is looking to hire a new Technical Support Engineer based in Munich to help strengthen our position in the industry.
The ideal candidate possesses a strong technical background, excellent communication skills, and a passion for solving complex problems. They will play a crucial role in providing top-notch technical assistance to our clients in Europe and ensure a smooth operation of our products and services.
Customer Support:
- Respond to customer inquiries and technical issues promptly and professionally.
- Provide effective and efficient remote and onsite assistance including product training, troubleshooting, calibration, service and repairs, etc.
Problem Diagnosis and Resolution:
- Identify and resolve technical issues reported by customers.
- Work closely with other teams to escalate and prioritize critical issues.
Documentation:
- Create and maintain comprehensive documentation for troubleshooting procedures, technical solutions, and best practices.
- Develop user-friendly guides to help customers navigate common technical issues independently.
Collaboration:
- Work closely with cross-functional teams, including Sales, Development, Quality Assurance, and Product Management, to ensure a seamless customer experience.
- Collaborate with colleagues to share knowledge, insights, and best practices.
Training and Development:
- Assist in the training and onboarding of new support team members.
- Continuously enhance personal and team skills through ongoing training and professional development opportunities.
Qualifications:
- Bachelor or master's degree in Engineering, Computer Science, Physics or a related field.
- Proven experience in technical support or a related customer-facing role is a plus
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Solid Knowledge in electronics and electrical circuits
- Flexibility to frequently travel for onsite support
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
- Competitive salary and performance-based bonuses
- Company sponsored Betriebliche Altersvorsorge and other benefits
- Opportunities for career advancement and professional development
- Dynamic and collaborative work environment
If you are passionate about providing exceptional technical support and are eager to contribute to a growing and innovative company, we encourage you to apply for this exciting opportunity. Join us in shaping the future of technology support!
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