Job Description
Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support.
Global brands across industries rely on Systech's platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.
As Solutions Delivery Field Engineer you will be a part of our technical service team assigned to customers based across Western Europe, providing technical support to our customers on site. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
Perform pre-installations, Installations and maintenance activity.
Perform training, both internally and externally where needed.
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationship with the Sales department.
Travel to customers site within your assigned area along with occasional travel nationally to attend training events and meetings.
You'll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit.
Winning through customers.
High ethical standards, openness and trust.
Expectations for results.
Respect and value people.
At least 2-3 years' experience as Field Service Engineer or as Technical Service Engineer.
Ability to technically assess situations and issues, and proactively advise on solutions.
Ability to follow procedures and plan time effectively.
Ability to manage multiple tasks.
Excellent communication skills.
High level of English and or other European language such as German, French or Spanish
Desirable
Certification relating to Mechanical, Electrical/Electronics, Networking, Vision cameras or software capabilities.
Expert knowledge of technical products, ideally like Printing, track & trace or Identity and Identification serialisation technology.
Bonus scheme
Health & Life Insurance
Meal allowance
Flex Salary
Company car
Employee Assistance Program
Fringe benefits (Christmas, birth/adoption)
Recruitment Referral bonus
Growth Opportunities within an international environment
Salary: 70000 – 80000 EUR / YEAR
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