Job Description
The VGP Group is a leading international, listed project developer for high-quality logistics and industrial properties and administrative buildings with high standards for energy-efficient and sustainable construction methods. The company acquires strategically located sites with ideal transport connections and develops tailor-made real estate solutions for its clients. The range of services includes project development, supervision of construction work, building management and long-term leasing of properties. The group was founded in 1998 and is headquartered in Antwerp, Belgium. The German VGP Industriebau GmbH is based in Düsseldorf and is responsible for the full development and construction management of projects in Germany.
For our Group-IT team, we are looking for a
(Junior) IT-Service Desk Analyst (m/f/d)
As part of our IT-Service Desk team, you will be responsible for the maintenance, troubleshooting and support of the IT infrastructure, including hardware, software and network components, ad hoc and remotely for our employees across Europe.
Your goal is to ensure efficient, secure and trouble-free operation of local networks and computer systems by providing quality support to end users.
- 1st-level-support (by phone, email, and on-site), i.e. system support for PCs, servers and workstations, including software patching and updates
- Support for end devices (laptops, smartphones, printers, etc.) and networks including hardware (routers, switches, firewalls, etc.) and infrastructure (LAN, VPN, wireless networks, etc.)
- User management and IT administration (e.g. Active Directory, Microsoft 365)
- Documentation of incidents, service requests, and solutions
- Tracking the life cycle of hardware and software and cost-efficient maintenance of the IT inventory portfolio
Your collaboration in projects:
- Participation in the further development of SharePoint solutions
- Support in the implementation and further development of cyber security measures
- Close cooperation with international colleagues within Group IT
- Completed IT training or comparable qualification
- 2-3 years of professional experience in IT service / 1st level support
- Very good knowledge of German (native speaker) and very good knowledge of written and spoken English (group language) – additional languages are an asset
- Sound knowledge of Microsoft technologies (Windows, M365, SharePoint)
- Independent, structured, and service-oriented way of working
- Team spirit and strong communication skills
- Ideally, IT is not only your profession but also your passion – you also like to deal with new technologies in your private life
- Interesting and responsible work in a rapidly expanding company
- Pleasant working atmosphere with respectful interaction within the team
- Modern office with ergonomic workplace equipment
- Performance-related remuneration
- Further training opportunities
- Subsidized, Germany-wide company sports program
- Company bicycle leasing with a monthly subsidy toward the leasing rate
- Massage at the workplace and subsidized canteen at the Düsseldorf site
- Company pension scheme
- Cost coverage for local public transport