Job Description
Do You Believe in Quality, Service and Team Spirit? Then Implement these Values Together with Us.
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Senior Network Technician IT Support
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.
Location: Eschweiler, North Rhine-Westphalia, DE
Department: Digital & Transformation
This position is a fixed term contract of 24 months and is required to work on site in our Eschweiler office 4 days per week.
Job Summary
Working closely with the Regional and Global Digital and Transformation Team, the role of the Manufacturing Network and Digital Support Site Team is to have responsibility for developing and efficiently operating all aspects of the site's infrastructure and end-user devices in line with corporate guidelines and procedures. Performs duties in line with best digital and transformation practices and applicable regulatory requirements (i.e., cGMP, computer system validation, 21 CFR Part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management.
- Provide support for IT systems and end-users in the facility, including, but not limited to: shop floor systems (SFS), manufacturing execution systems (MES), enterprise resource planning (ERP), virtual and physical servers, LAN / WAN equipment, desktop computers and laptops, communication and collaboration systems
- Problem determination and resolution through existing procedures, but also identifying new ways to resolve unexpected problems
- Subject matter expert for local site support on all major and more complex digital and transformation technologies
- Driving and coordinating IT security for the local site with support from the corporate subject matter expert
- Collaborate with the regional and global digital and transformation organization to maintain the service catalog and service level agreements in alignment with global/regional and site-specific IT services
- Participate in local, regional, and global digital and transformation projects, coordinate the roll-out at the local site level, and lead local digital and transformation projects
- Perform other duties as assigned based on business needs. Utilize and leverage service management tools for tracking workloads
- Maintain a professional attitude in keeping a clean, orderly, and safe work area
- Demonstrate exemplary behavior in IT security-related topics
- Participate in “on-call” support rotation.
- Conform with and abide by all regulations, policies, work procedures, instructions, and safety rules
- Act in accordance with the company's guiding principles and adhere to the corporate code of conduct
- Compliance with all local site environmental, health, and safety regulations
- Compliance with all local site company policies, procedures, and corporate policies
- Other duties as assigned
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Education
- Bachelor's degree or equivalent experience in Computer Science required
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Work Experience
- Minimum 5 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment, required
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Preferred Knowledge, Skills and Abilities
- Required languages: B2 level English and German written and spoken proficiency
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Open to change and prepared to drive change
- Ability to work on own initiative and meet strict deadlines
- Strong project management and coordination skills
- Experience in collaboration within international teams
- Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
- Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
- Proposes improvements to processes
- Acts as a lead, coordinating the work of others — but is not a supervisor
- Works autonomously within established procedures and practices
- Able to be aware of all relevant SOPs as per company policy, as they relate to the position covered by this job description
- Supports and contributes to Lean Sigma programs and activities toward the delivery of set targets
- Able to comply with the company's quality policy at all times
- Desktop support including MS Office Suite; MS Windows Server administration; network technologies / protocols and administration; Microsoft Active Directory
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License and Certifications
- ITIL (Information Technology \ Information Technology Infrastructure Library) Foundation Certification preferred
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Travel Requirements
- 10%: up to 26 business days per year
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Physical Requirements
- Sedentary – exerting up to 10 lbs / 4 kg of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time
- Internationality – As an American company, we live a global cooperation within international structures
- Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
- Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
- Social engagement – We support local aid organizations through various actions organized by our employees
- Diversity – We at West value the wide range of our employees who make up our company
- Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
- Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
- Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us