Job Description
Flash Global is a worldwide leader in Service Supply Chain Solutions, helping the world's top technology companies keep their operations running smoothly. With over 40 years of experience and a presence in more than 140 countries, we specialize in delivering mission-critical parts with speed, reliability, and precision.
Joining Flash means being part of a dynamic global team, where every day brings the opportunity to solve complex challenges, support customers worldwide, and develop a career in international logistics. Here, you'll grow your skills, work with people from diverse backgrounds, and make a real impact in a fast-paced, high-growth industry.
Come help us keep the world connected.
Our official website is https://flashglobal.com/
- Monitor international shipments by coordinating with logistics providers. This includes proactively tracking shipments, resolving delivery issues, and ensuring materials arrive on time at their destination.
- Confirm shipping requests with global partners. Verify shipment details such as destination, contents, deadlines, and special requirements. Follow up regularly until delivery is completed.
- Act as the primary point of contact for customers regarding order status, delivery issues, or any logistical concerns. Provide timely and effective solutions to ensure customer satisfaction.
- Keep accurate order records by updating shipment statuses, delivery confirmations, and issue resolutions in Flashtrac (Flash Global's logistics management system).
- Create and process new shipment orders in Flashtrac, ensuring that all required information (such as shipping instructions, partner details, and deadlines) is correctly entered.
- Support international return processes, including coordinating the pickup of defective or returned items, ensuring proper documentation, and tracking the return shipment until completion.
- Participate in after-hours support shifts (night or weekend shifts) based on a rotational schedule. During these periods, handle urgent customer needs, track critical shipments, and escalate issues when necessary, always in compliance with labor laws and company policies.
- Bachelor's degree in Logistics, International Trade, International Relations, Engineering or Business Administration (completed or in progress).
- English proficiency is required to perform tasks in an international environment.
- Basic Excel skills.
- Experience in customer support related to services, logistics, and associated processes.
- Knowledge of international logistics.