Job Description
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world's largest and most modern reefer container fleets, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
- Responsible for the Management of selected Global Accounts within the NVO program (GNP)
- Responsible for customer performance
- Define volume targets in close cooperation with the GNP Teams in the Regions
- Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center
- Setting annual customer strategy in close alignment with Regional Account Managers
- Monitor and drive customer performance, as well as company objectives in line with company strategy
- Build up close relationship to customer point of entries to ensure Hapag-Lloyd strategy is met
- Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required
- Serve as a key escalation point for our customers
- Perform regular customer QBR's/negotiation meetings. This may include travel both regionally and globally
- Understand our customer business model, needs and requirements
- Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business
- Ensure sufficient opportunities are captured to meet annual customer volume target
- Actively drive Push & Pull Interactions with Regional GNP Teams
- Follow up on CES result for the customers in the portfolio
- Participation in projects
- Relevant professional experience in a comparable commercial position
- Proven sales ability and negotiation experiences
- Proven leadership skills and track record of leading and motivating a team
- Analytical skills with the ability to identify market opportunities, as well as good problem-solving and organizational skills
- Experience with CRM Salesforce preferred
- Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook and MS TEAMS
- Knowledge of Hapag-Lloyd systems
- Good communication skills and fluent in both verbal and written English (German and French are a plus)
- Excellent interpersonal and analytical skills
- Ability to recognize and attend to multiple facets in issues and problems, as well as to come up with creative solutions to solve problems
- Receptive and able to grasp new ideas and motivation for self-development
- Open-minded, resilient, and agile
- High degree of self-motivation and self-reflection
We offer:
- The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
- Excellent career development opportunities, supported by a spacious range of training and development courses
- Competitive remuneration (13 salaries + vacation pay) and various additional benefits, as well as a permanent employment contract with a financially healthy company
- A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
- Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
- Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
- Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
- Please use our online tool for applying with us.
- We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.