Job Description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

The Automotive Aftermarket division is responsible for Schaeffler's global spare parts business. With innovative strength, technical expertise, and the highest product quality, Schaeffler Automotive Aftermarket is the trend-setting provider of repair solutions and services for internal combustion engines, hybrids, and electric vehicles and prepares the independent aftermarket for the technologies of tomorrow.

  • Management of Digital Transformation projects from first concept creation to go-live
  • Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities
  • Structured documentation of improvement actions
  • Definition of aligned business concepts to improve customer experience
  • Development of effective and efficient global business processes based on customer needs
  • Calculation of benefit cases and business plans incl. scenario analysis
  • Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications
  • Definition of a global roadmap for customer experience improvements
  • Alignment with regions on global requirements and roadmap

  • Successfully completed international studies in e.g. economics, business administration, business IT or comparable education
  • Several years of international professional experience, preferably in a consultancy, technology company or similar job
  • Several years of experience in concept and business case development as well as implementation of digitalization projects
  • Experience in defining business processes, either in post-sales support, customer service or SCM
  • Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial
  • Very good knowledge in MS Office, especially Excel and PowerPoint
  • Basic understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations
  • Strong leadership skills like entrepreneurship, strategic as well as analytical thinking, willingness to change, goal orientation and customer orientation
  • Strong communication skills combined with the ability to handle conflicts and high Team orientation
  • High ability for abstraction and conceptual thinking as well as enthusiasm for customer orientation and digitalization
  • Fluent in English spoken and written in addition with resilience, German is beneficial

  • Flexible working time including a hybrid office model and attractive remuneration
  • A wide range of further personal development opportunities via the Schaeffler Academy
  • Rewarding your wealth of ideas, e.g., within the framework of the Schaeffler Awards and operational idea management
  • Health and sports offerings, e.g., through the Schaeffler Health Coach app
  • Accumulation of an additional old-age pension as part of the company pension scheme
  • Many other employee benefits, among others within the scope of corporate benefits
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