Job Description
Customer Service (m/f/d)
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Do you approach new challenges with passion and take responsibility for your actions?
Be the change you want to see and start shaping industry from the inside.
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
Trelleborg is a world leader in engineered polymer solutions that seal, damp and protect critical applications in demanding environments. Its innovative solutions accelerate performance for customers in a sustainable way.
Within the Business Unit Antivibration Solutions (AVS) we are developing and producing rubber-metal parts with approx. 750 employees across 8 sites worldwide. Our products are used in various areas, such as agricultural and construction machinery, wind turbines, general industry, marine applications and rail vehicles. Our innovation department consists of 5 engineers and deals with the development of new, innovative solutions, research and groundbreaking customer projects.
About the Job
We're seeking a Customer Service employee (f/m/d)
- As a Customer Service employee (m/f/d) you will be responsible for entering customer orders and monitoring the order backlog
- You will independently create and send order confirmations to our customers and check customer accounts and customer-specific requirements
- Building a good operational relationship with the customer by proactively informing and contacting the customer is also part of your tasks
- Close coordination with the Supply Chain Planner, Sales and S&OP Management is just as important, e.g. in order to forecast possible delivery bottlenecks and thus find the best possible solutions with customers
- You will also support the finance department in the creation of credit and debit notes and in receivables management by proactively communicating blocked deliveries to the customer
- Completed commercial training, e.g. as an industrial clerk
- In addition, you have several years of professional experience in a relevant field such as sales or customer service
- Outstanding communication and interpersonal skills, with proficiency in English and German
- A responsible and results-oriented task in an internationally active industrial company
- We provide an encouraging environment which offers growth within the company while investing in employee training/education
- Family and congenial working atmosphere with modern equipment
- Attractive competitive compensation package
- 30 days of annual leave, flextime and hybrid