Job Description
Cisco's operational support organization is responsible for supporting the governmental service provider in its service provision. You will be part of a newly founded team handling all service requests for our customer and enabling them to move forward in their digital transformation. All Cisco products and services are your daily business and you act as a translator between technology and transformation.Developing and expanding our technology framework and bringing operations to a state-of-the art service is part of our DNA.
In this interesting multiverse we are expanding our team. Service is a key concern of our customers and an investment area for Cisco. Does this sound intriguing to you? Welcome to Cisco.
Drive adoption of Cisco technology within the customer.
As Security Operations Engineer you will be responsible for handling all service requests and incidents that arise for our customer in their Cisco security environment. You will play a significant role on their road to excellence in operations. Your analytical skills will help identify, manage and mitigate security events for the customer. Your daily work is very diverse and there will be a lot of room for you to shape your day.
Your tasks include:
- Accompanying the customer in incident detection, analysis and response.
- Monitoring the alert queue continuously.
- Triages security alerts.
- Monitors the health of the security sensors.
- Collecting data and context necessary to initiate Tier 2 analysis.
- Examining security issues to support Tier 2 analysis.
- Implementation and validation of pre-defined security concepts and rules set.
- Cooperation with Tier 3 engineers to develop and optimize security policies and rules set.
Operations support for our customers is driven by a small team located in Berlin. The team is looking for a highly motivated colleagues, who are willing to embark on our journey in shaping the customer operations support in Germany.
In addition to your ability to work as a team member in a cross-functional and collaborative environment, you possess:
BA/BS degree, typically in computer science or similar experience
- 4+ years of professional experience in IT
- CCNA basic education, Cyberops Associate (or higher i.e. CCNP Security)
- Automation skills (i.e. Python)
- Linux knowledge
- Organizational, planning and documentation skills
- Communication and team work also in a non-technical manner to ensure mutual understanding.
- Ability to structure yourself in a complex environment to serve time constraints.
- Willing to understand new areas and follow IT development.
- Knowledge around SIEM
- Willing to work out of business hours.
- Willing to qualify according to new technologies (certification, trainings)
- Fluent in German and in English speaking, reading, and writing.
Get ready to join Cisco, where we prioritize a positive work environment and team support.
Our benefits package includes:
• Wellness: We offer global support for your physical, mental, and financial health, including five wellness learning paths and the Cisco Mind Set mindfulness program
• Support Services: We're here to support you with assistance for services such as childcare and elder care, along with counseling, personal support, and access to expert medical opinions for complex health matters.
• Work-Life Benefits: We've got perks to simplify your life, including thoughtful resources for parents. And for growing families, we celebrate your journey with a special gift.
• Time Off: Take advantage of PTO, extra personal time, birthday leave, and emergency time off to maintain a healthy balance.
• Volunteering: Make an impact with 10 paid Time2Give days to support your favorite causes.
• Rewards: Enjoy stock discounts, monetary recognition for great work, and referral bonuses.
• Professional Growth: Boost your career with our extensive training and development opportunities.
Cisco is more than a company—it's a place where your career can thrive in an exciting and fulfilling environment.
Why Cisco
If you are looking for involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you, #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
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